The BUNNserve® basic plan provides Standard Repair Contract Limits set for labor, travel, and parts. The plan also provides a “Not To Exceed” (NTE) Limits for all non-warranted repairs. Repairs exceeding the limit and overtime fees require customer pre-approval.
- Authorized to approve dispatch of a field service technician.
- Authorized to approve field service technician overtime rates for labor and travel outside of normal business hours.
- Authorized to approve repairs exceeding the “Not To Exceed” standard repair limit.